Editorial staff
How Billing Works
Finelo is subscription-based, like Netflix or Spotify. Your card is charged when you sign up, and the subscription auto-renews unless you cancel.
This is where the old complaints came from. People would sign up, try a few lessons, forget about it, then see a charge 4 weeks later.
What Finelo changed: The payment screen now clearly displays renewal terms before you enter your card. The confirmation email includes your renewal date. And support response times have improved — Finelo now responds to 88% of Trustpilot reviews, usually within days.
How to Cancel
You can cancel anytime through the app or website. No phone calls, no jumping through hoops.
On the website: Profile → Settings → Subscription → Cancel Subscription
On Android: Google Play → Profile icon → Payments and subscriptions → Subscriptions → Finelo → Cancel
On iOS: Settings → [Your Name] → Subscriptions → Finelo → Cancel
Cancel before your renewal date and you won't be charged again. Your access continues until the current period ends.
The Money-Back Guarantee
Finelo offers a 28-day money-back guarantee, but it comes with conditions.
To qualify, you need to complete the daily challenges during your subscription period. This isn't a "try it for a day and get a refund" situation — it's designed for people who actually use the program and still aren't satisfied.
The logic: if you completed the lessons and didn't find value, you get your money back. If you never opened the app, that's not Finelo's fault.
Full terms are in the Subscription Terms on the website. Read them before signing up.
Getting Help
If you have billing questions, Finelo's support is responsive:
Email: support@finelo.com Support Center: support.finelo.com
They also respond publicly to most Trustpilot reviews, including negative ones. That 88% response rate is higher than most apps in this space.
The Bottom Line
Finelo's billing works like any subscription service. The difference now: clearer terms upfront, easy self-service cancellation, active support, and a money-back guarantee for people who actually complete the program.
The early complaints pushed Finelo to get better at communication — and they did. 88% Trustpilot response rate. Renewal dates shown before payment. Cancellation in 30 seconds.
If you're considering signing up:
- Note your renewal date (it's in your confirmation email)
- Set a calendar reminder 3 days before
- Know that cancellation takes 30 seconds through the app
The subscription model isn't for everyone. But for people who commit to the 28-day challenge, the value is there — and getting your money back if you're not satisfied is straightforward.
Pricing as of late 2025. Check finelo.com for current rates and terms.
Editorial staff
