Peter Smith
That’s where tech came in. Instead of making a big splash, it worked slowly behind the scenes. Owners who had never touched automation software started testing tools that could save time. Teams that used to track everything manually began leaning on AI to sort data, forecast demand, or handle customer service. It wasn’t a trend; it was a question of survival.
A few years later, that early experimentation is turning into something more permanent. Across the UK, SMEs are using AI not just to stay afloat, but to rebuild with stronger, smarter terms.
AI Adoption in British SMEs
You used to hear “AI” and think of giant tech companies, but now, British SMEs are using AI to solve real problems. Some are using chatbots to answer customer questions. Others rely on AI tools to predict which products might sell next month, and some are even using it to write marketing emails or automate administrative work.
A recent report by the British Chambers of Commerce (BCC) helps explain this shift. Of the 1,200 businesses they surveyed:
- Only 25% said they currently use AI.
- Still, 42% believe it could boost productivity.
- Larger businesses are more likely to use AI than smaller ones.
Here’s how SMEs are putting AI to work:
● Chatbots that reply to customers around the clock.
● Predictive tools that help plan stock and forecast demand.
● AI-driven marketing that makes emails feel more personal.
● Compliance tools that track rules and flag risky activity.
In finance, this last point is huge. AI and RegTech (regulatory technology) make it easier to monitor millions of transactions quickly and catch fraud or mistakes across countries.
New Tech Trends Driving Growth
AI is just one piece of a bigger shift. Since Brexit, UK businesses have been leaning harder into digital tools. Cloud computing, video calls, and cybersecurity tools have become standard.
Some standout tech trends include:
- Cloud platforms like Google Cloud or Microsoft Azure keep data accessible and safe.
- Remote tools such as Zoom and Teams help teams work from anywhere.
- Cybersecurity powered by AI flags threats faster than people can.
- CRM systems help small businesses understand their customers better.
This isn’t about being flashy; it’s about running lean, smart businesses in uncertain times. Even the most traditional sectors are now experimenting with automation, analytics and machine learning. The payoff is real: faster decisions and a fighting chance in a crowded market.
Digital Transformation Beyond Traditional Sectors
Some industries have surprised people with their use of AI. A good example is the online casino sector. These platforms use AI for fraud detection and to give players tailored experiences. If you’ve ever received a game recommendation that felt “just right,” that’s likely AI at work.
It’s not just about glitzy tech; it’s about practical solutions. If a tool helps a business reduce fraud, improve customer loyalty, or save time, it gets adopted.
Challenges and Opportunities
There are still plenty of roadblocks, however. The BCC report pointed out that just 11% of businesses feel fully ready with the right training. Nearly half said their current training programs aren’t helping them prepare for the future.
Common hurdles include:
- Digital skills gap - Many teams lack proper training.
- Limited budgets - Investing in tech can be expensive.
- Privacy worries - Businesses are nervous about data breaches and compliance.
- Choosing tech - With so many tools available, it’s easy to pick the wrong one.
Microbusinesses, those with fewer than 10 employees, often struggle the most. They know the value of tech but can’t always afford to act.
What Needs to Change?
To move forward, a few things need to happen:
- Better training - People can’t use AI if they don’t understand it.
- Incentives - Tax breaks or grants could push more SMEs to adopt tech.
- Clearer guidance - Clarification is needed about matters such as GDPR and compliance.
- More success stories - Case studies help others take the leap.
The BCC is calling for skills policies that keep businesses in the centre. Training providers, educators, and the government all need to play a role.
Looking Ahead
For British SMEs, the future is digital, whether they’re ready or not. The good news is that many already see AI not as some mysterious trend, but as a useful tool. It helps them work smarter, not harder.
From cross-border financial compliance to fraud prevention in the online casino world, AI is already doing big things for small businesses. As tools become more affordable and training improves, adoption will likely grow.
Post-Brexit Britain may have introduced new challenges, but it has also created space and urgency for innovation. In that space, AI is becoming not just helpful, but necessary.
Peter Smith
